CUSTOMER CARE

Order Processing & Shipping

Once your order is placed, you will receive a confirmation email with your order number and a summary of your purchase.
Please allow 3 business days for order processing, unless otherwise noted (e.g., made-to-order or backordered items).
Once your order ships, tracking information will be sent via email.

Refund Policy

Due to the exclusive nature and high demand of our merchandise, all sales are final.
We do not offer refunds, returns, or exchanges. Stock is not available for size corrections or replacement requests.

If your item arrives damaged or defective, please contact us within 48 hours of delivery with your order number and clear photos of the issue. Our team will review your case and assist if eligible.

Refunds are only considered in cases of verified defects or fulfillment errors.

Sizing & Fit Assistance

If you have questions about sizing or fit, please contact us at info@hintlab.shop. Provide the product name or link, and we will be happy to supply detailed measurements such as chest width, sleeve length, and inseam, along with international size conversion charts to help you choose the perfect fit.